Land Rover Boerne

I visited the dealership and had an interaction with the Sales Acquisition Manager, Greg Whitlock. He appraised my 2021 Audi S-line Prestige with low mileage and provided me with an appealing offer. After a test drive, he presented an appraisal value that clearly outshone other offers I had received. However, my experience took a disheartening turn when I requested an official appraisal document. Despite assuring me that we had reached an agreement, Mr. Whitlock evaded my request and reluctantly agreed to provide the offer on a card. We sealed the deal with a handshake, committing to a 7-day timeframe. Unfortunately, my trust in this commitment was soon shattered. Upon expressing my readiness to finalize the transaction, I was informed that Mr. Whitlock was out of town, even though he had previously indicated he would be present; he later claimed he had forgotten about his travel plans. To my astonishment, the scenario continued to unravel upon Mr. Whitlock's return. Promising to wrap up the deal on Monday, August 28th, and even offering a slightly better deal, he pledged to complete the transaction. However, Monday arrived with a markedly different outcome. After multiple attempts to confirm our meeting and provide my address, I was informed that he would call to conclude matters. The turning point came at 2 pm on August 28th, during our phone conversation. Mr. Whitlock conveyed that his boss had reviewed the agreement and was only willing to offer $2.3K less than Greg's initial appraisal. When I requested his new offer if $40K in writing, he refused to comply, leaving me dismayed and frustrated by the lack of transparency. I find myself deeply disappointed by these unprofessional and non-compliant practices, which stand in stark contrast to the trustworthy reputation I had heard about from friends who had purchased from this dealership. Regrettably, I can no longer endorse or recommend this establishment due to the questionable and deceptive dealings that have transpired during this experience In conclusion, my encounter with Greg with Barrett Jaguar/Land Rover in Boerne unveiled a less than savory side of their operations. If they wish to uphold their reputation and brand, the dealership needs to confront and rectify to correct this managers business practices.

I literally don't know what else this dealership could have done to make the experience better. Our sales representative Arty went above and beyond to make it a stress free, enjoyable situation. From taking all the extra pictures and videos that we asked for before we made the trip to the dealership(approximately 3hrs from home) to the ongoing checking in with us to ensure everything was going smoothly with our post purchasing experience and addressing all of my wife's questions regarding her dream vehicle has been amazing. Our process of purchasing ran into lunch time and rather than leaving us to figure out where to go to lunch in a strange town, Arty actually made some suggestions and went to get lunch with us after we extended an invitation. I never would have expected a dealership to make us feel like we had been friends for 10 years vs the "just another customer" experience that we have grown so accustomed to. I feel sorry for any future dealership that may get our business because Arty and Barrett Land Rover have set the bar at Olympic heights. We would give 100 stars if it were possible.

My shopping journey started with a few email exchanges with Arty Lawyer. He was quick to respond to my questions, worked with my schedule for a showing/ test drive, and he gave me daily updates as to whether the vehicle I had my eye on was still available. I showed up for my appointment a few hours early, but Arty didn't miss a beat. He managed to ensure that I was accommodated while he finished up with his scheduled customers. Arty was personable, honest, and straightforward, which I appreciated tremendously! He made the buying experience stress free and enjoyable. He took the time to set my vehicle up with all the fun packaged accessories and worked with me to set up my mobile applications and photo shoot. Since then, he has already contacted me to set up tint for my passenger and driver windows. He's efficient and trustworthy. I left with my dream car and I made a new friend. Thanks to Arty and his team, I am one happy girl! I highly recommend Arty and his team for your new vehicle purchase!!!

I recently had a 2016 Range Rover serviced here. The customer service aspect was exceptional, however, the actual technical work was sub-standard. When I picked up the vehicle - the battery was low - we never had battery problems before, but supposedly this was included as part of their multi-point inspection - the customer service rep stated they performed a battery test during the visit and everything was okay. In addition, during said multi-point inspection, they also checked all the fluids and either topped off or did not note that the coolant is overfilled on the vehicle. When you're paying $975 for an oil, fuel, and cabin filter change this type of stuff is amateur hour. It is worth noting that the labor rate is $200/hr although they charge a flat fee for this service and you can probably guess why. I highly suggest finding an independent mechanic unless you enjoy giving away money this scam.

Went in for my two year service on my RR and Paid for detailing and didn’t get the interior detailed or cleaned . My car was the same ( very dirty ) on the inside as it was when I came in. Front desk people were great. No complaints there. They were very attentive. I was upset at The service/cleaning people because I was excited to see the Interior of my car and I was in disbelief when I saw there was nothing done to it. Makes me question how good of a job they did with the mechanics of my car. I purchased the whole package to get my car Inspected and maintained and paid for detailing and cleaning and they couldn’t even get something as simple as cleaning the inside right. I will be calling manager sometime today because I really am concerned if they even fixed my car right. Probably won’t be going back to this location. Very disappointing after dropping so much money there and expecting the highest quality service.